Communicate Clearly. Operate Smoothly.
From power plants to substations and field crews to customer service teams, Regroup delivers timely, accurate information across your entire network. Whether it’s a planned outage in your neighborhood or a critical emergency, Regroup helps utility providers maintain trust, safety, and operational efficiency.
Multi-Channel Alerts
Instantly notify staff about delays, cancellations, or emergencies via text/SMS, email, voice, push notifications, desktop alerts, and more.
Geo-Targeted Messaging
Send location-specific alerts to crews and customers in affected service areas for more precise and relevant communication.
Two-Way Communication
Enable real-time feedback from field teams and customers to improve coordination and response during outages or emergencies.
Threat Intelligence
Receive proactive alerts and insights on emerging threats—like high winds, wildfires, cyberattacks, or severe weather—to stay ahead and take preventive action.
Automated Notifications
Integrate with NOAA/NWS and IPAWS to automatically send alerts for weather events, infrastructure risks, and public safety concerns.
Seamless Integration
Connect Regroup with existing systems, such as SCADA, outage management, billing platforms, and HR databases, to streamline workflows and enhance operational efficiency.
Auto Translation
Automatically translate any message to be delivered in over 130 languages based on recipients’ device settings to ensure your customers and team understand important information.
Data Migration Support
Our dedicated support team walks you through every step of onboarding, ensuring a smooth transition of all your contact data, configuration of message templates, and customized settings.
Mobile App
Utilize the Regroup mobile app to message field crews or keep residential communities informed about outages, facilitating coordination and communication.
Tailored Solutions for Energy & Utility Sub-Industries
Regroup equips energy and utilities professionals with the tools to navigate challenges—from unforeseen delays to critical incidents—ensuring seamless communication and operational continuity. Regroup’s platform is built to support the needs of energy and utility providers from electric and gas to water and renewable energy.
Electric Utilities
Notify customers and crews about outages, restoration timelines, and grid emergencies.
Water & Wastewater Services
Alert communities about boil notices, contamination risks, or service interruptions.
Gas Providers
Send urgent alerts about leaks, maintenance, or regulatory updates.
Renewable Energy Operators
Coordinate with dispersed teams across solar, wind, and hydro sites.
Solutions for the Utility Sector
Enhancing Emergency Preparedness & Operational Efficiency
Challenge
Utility companies face unique challenges, including natural disasters, cyber threats, equipment failures, and the need to communicate with dispersed field personnel and customers during outages or maintenance events. These disruptions can impact public safety, customer trust, and operational continuity.
Solution
Regroup’s mass notification platform empowers utility providers to deliver real-time, geo-targeted alerts across multiple channels via text/SMS, voice, email, push notifications, and more. The system supports automated alerts for severe weather, outage notices, and billing updates, while enabling quick coordination with field teams during emergencies.
Results
- ✔️ Reduction in response times during outages
- ✔️ Improved customer satisfaction through timely updates
- ✔️ Enhanced employee safety during hazardous conditions
- ✔️ Streamlined operations with automated and targeted messaging
“Regroup has transformed how we communicate with our teams and customers. During a recent storm, we notified thousands within minutes, keeping everyone informed and safe. The platform’s reliability and ease of use have made it an essential part of our emergency response strategy.”
Operations Manager - Regional Utility Provider
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