Regroup’s COVID-19 Response

To Our Regroup Community,

In every part of our world, COVID-19 is in our communities and on our minds. Thousands of businesses, schools, non-profits, local governments and more rely on Regroup to take care of their teams, their organizations, and the communities they serve. We don’t take this responsibility lightly, and in fact we’ve been preparing for crises like this one for more than a decade. The actions we’re taking to respond are:

• Ensuring Operational Continuity: A healthy team is key to a healthy business. As such, we are focused on keeping our team safe in order to extend more peace of mind to yours. The entire Regroup team has been trained and equipped with what they need to work remotely, and Regroup offers paid sick leave to any team member who needs it. We’re committed to making sure your organization has the support it expects from us by keeping our team as healthy as possible.
• Built-In Redundancy: As a provider of an award-winning emergency mass notification platform, redundancy and operational continuity has been built into our software. Regroup’s cloud-based platform offers redundancy through servers in multiple data center locations across North America. Our Customer Success and Support teams are also cross-trained and located in geographically diversified areas so we can be available whenever you need us.
• 24/7 Support: Regroup’s platform is a vital tool to use in times like these for communicating with the people you need to reach quickly. If at any time you need technical support or help with your Regroup account, don’t hesitate to contact our Customer Success team at success@regroup.com, or by calling 855-REGROUP.

For the latest reputable information about the Coronavirus and COVID-19, please refer to the CDC website. We’ve also published a recent blog on the Regroup website about best practices for using mass notifications during a pandemic such as this.

In the best of days and times of crisis, we’re with you. We wish you and your teams good health in the days and months to come.

With Appreciation,

Chris Utah
COO
Regroup Mass Notification