Customer Service Award: Regroup Mass Notification

Regroup Wins 2023 Excellence in Customer Service Award

Regroup Mass Notification today announces it has been named a winner in the 2023 Excellence in Customer Service Award presented by Business Intelligence Group.
Regroup’s mission is to connect organizations anytime, anywhere and help them to communicate efficiently by providing exceptional usability, innovation, integration, client support, and communication channels.

Through the last 12 months, we’ve managed to send 159 million emails, 71 million SMS, and 17 million voice calls, with a service level indicator (SLI) of 99.99%. In addition, our resolution rate is currently 99.8%, resulting in a 97% satisfaction rate, 98% of retention, and 100% positive results in surveys and review sites.

“Customer service professionals and suppliers have had to make significant changes to adapt to our evolving world,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “It is our honor to recognize Regroup Mass Notification as they are leading by example and making real progress on improving the daily lives of so many.”

The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners and technology providers for superior performances in the past 12 months.

About Regroup Mass Notification

Since 2006, Regroup Mass Notification has provided a robust and reliable mass alert platform trusted by healthcare, enterprise, higher education and more. Regroup empowers more effective communication, keeping people safe and informed at all times. The company’s award-winning, cloud-based mass communication platform is what clients around the globe rely on to send both emergency and day-to-day communications to millions of people.

With simplified messaging to mobile devices, landlines, social media, email, websites and more, Regroup helps organizations keep people safe during critical events and helps strengthen operational resilience every day. Learn more about Regroup at www.regroup.com or contact the company at inquiries@regroup.com.

About Business Intelligence Group www.bintelligence.com

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.