Regroup is pleased to invite you to a complimentary interactive webinar:
Topic: Learn how you can integrate text messaging and empower your customer service team with Parature’s new Text Widget, powered by Regroup. From quick solutions to urgent matters, you will learn how text messaging offers increased efficiency and customer satisfaction, as well as a higher retention rate.
Date: Tuesday, July 16, 2013
Time: 2 P.M. EDT
During the webinar Dan Fanciulacci, Sr. Account Executive-Higher Education at Parature, and Stuart Jarvis, Director of Sales at Regroup, will discuss how this joint text messaging solution enables individuals to submit tickets and receive replies via text messages. They will also discuss the added benefits of the streamlined support system, such as the ability to maintain a repository of resolved items and common questions in the ticket notes.
You will learn that by empowering your Customer Service Representatives with this text messaging solution, you can:
Shorten time-to-close for cases/tickets
Give customers the choice of another support channel
Provide a high-touch means of communication for valued customers
Instantly communicate urgent matters
If you are unable to attend, please register anyway so that we can send you a recording of the webinar and/or schedule a private consultation with you at your convenience.
About Parature: Parature is the leading provider of cloud-based social and customer retention software for more than 50 million end users worldwide and specializes in solutions for mid-market businesses.
About Regroup: Regroup is the premier Mass Notification provider offering effective one-click multi-modal messaging solutions to educational institutions, local/state governments, healthcare facilities and businesses.