Getting to the bottom of emergency notification system pricing is not easy. Mistaking the total costs and feature benefits offered by different providers can cost you more money, and make you reluctant to use a system meant to be put in place for safety.
With so much hanging in the balance it’s important to understand the key features of emergency notification and group messaging systems so that you can make genuine informed decisions and solid “apples-to-apples” comparisons. Providers rarely include prices on their websites, and even when you receive their quote or proposal it can be very difficult to establish the actual bottom line costs.
Getting to the bottom of the pricing structure can be very difficult, particularly if you are implementing an emergency messaging service for the first time.
Some features are clear and easy to understand. For example a text-to-speech or text-to-voice facility to assist when sending alerts to those with hearing impairments may well be something you are looking for in your prospective system, and it is simply a matter of ascertaining whether each particular system can provide this or not.
Other features are not so clear. How do you compare a system that offers unlimited messages with one offering a strict annual limit or pay-per-message? How do you place a monetary value on a feature that you hadn’t even considered when drawing up your requirements? Convey to them exactly what you need and require them to provide you with all the associated products and service costs needed to meet your long term requirements.
The actual final costs and benefits of any system will depend on a large number of factors, but there are a number of critical factors which stand out as particularly important and which are not always clear in documentation. In this series of articles, we will consider some of the more complex features.
1. Limited vs Unlimited Messaging
2. Limited vs Unlimited Users and Admins
3. Integrations and Synchronizations
4. Message Delivery Options (sms, voice, social media, etc…)
5. Opt In/Opt Out and Website Integration
6. Customer Service and Training
Many providers impose limits in these areas, compensating with a low initial cost figure. However, understanding what these limits mean and how they can impact on the use and flexibility of your emergency notification system is imperative in understanding exactly what that quoted cost figure means for your business.
Over the next few weeks, we will be focus on each of these 6 key features. Additional background material will help you make the correct decision, and avoid getting stuck with a system which does not do what you expected, or requires additional payments to perform the anticipated actions. To read the second article in this series, go to Understanding Emergency Notification System Pricing 2: Limited vs Unlimited Messaging. To read the third in the series, go to Understanding Emergency Notification System Pricing 3: Limited vs Unlimited Contacts/Users and Admins. To read the fourth article in this series, go to Understanding Emergency Notification System Pricing 4: Integrations. To read the 5th, go to Understanding Emergency Notification System Pricing 5: Media Delivery Methods. To read the 6th, go to Emergency Notification System Pricing – How to Compare 6: Opt in/Opt Out and Website Integration. To read the last in the series, go to Emergency Notification System Pricing – How to Compare 7: Customer Service and Training
To learn more about Regroup’s Emergency Notification System pricing and how the system’s flexibility and inclusive features can help you solve all your communications needs, register for a free online demonstration or talk to a Regroup Communications Consultant today at 775-476-8710.